Data Support Analyst








£20.73 Umbrella / £18.67 Ltd Co


Danielle Placey

01268 582900

Position Title: Data Support Analyst

Duration: Contract

Location: Dunton

Division: Marketing & Sales Operations

Position Description:
• Business Support Analyst - Ordering Applications
• The Central Order Fulfilment Support Team is responsible for monitoring and administration of the Clients’ corporate inventory of orders throughout the whole OTD process and vehicles offered on the Clients’ eCommerce.
• Provide operational support to develop and grow the capability of all Marketing Sales & Service users of the Order Fulfilment suite of tools and processes: Central Logistics systems: VMACS/Web VMACS/Freight Verify
• Central Reporting systems: SEER/Smarts/MOCA/Execnet
• Liaison and co-ordination with VOPS IT Team to identify, escalate and chase resolution on application issues affecting Order Fulfilment Business processes
• Develop the capability and knowledge of the Order Fulfilment tools and processes to support Business process improvements
• Optimize the data integrity in the Order Fulfilment and Sales Reporting applications
• Coordinate related User documentation of the listed applications and ensure it is up to date
• Develop and publish performance metrics to support process improvement activities
• Support user training sessions

Skills Required:
• Essential: To have ability to work under time pressure, be comfortable with complex information and perform with a high level of accuracy
• Highly competent in Excel formula and manipulating high volumes of data
• Drive for results with the ability to remain focused and resilient, as information changes and reactive operational work arises
• Excellent organisational skills and the ability to manage a variety of complex tasks/ data simultaneously
• Good communicator with strong written, verbal and, where required, presentation skills
• Strong problem-solving skills including identifying error and inefficient with ability to drive change, where required
• Be a team player, the role will demand that you regularly communicate with other departments, as well as stand-in for colleagues on occasion
• Self-starter with high IT affinity
• The ability to appraise and provide constructive performance feedback to business partners

Skills Preferred:
• In-depth knowledge of the Clients’ OTD systems

Experience Required:
• Previous Experience of Help Desk Environment

Experience Preferred:
• Client Experience particularly of VMACS, & SEER

Education Required:
• Basic IT background, Fluent in both written and spoken English

Education Preferred:
• Language skills

Additional Information:
• Liaison with European x-functional Marketing Sales & Service IT AM and AD organizations
• Central European & Market Order Fulfilment Teams
• eCommerce & CRM teams regarding stock, order and contracting interfaces
• Material Planning and Logistics
• Manufacturing
• National Sales Companies an overseas business unit such as IMG and China


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