Serviceability Engineer








Competitive Salary


Matthew Gilbert

01268 582900

Position Title: Serviceability Engineer

Duration: Permanent

Location: Surrey

• Reporting to the Service Engineering Manager, you will be responsible for areas of Service Engineering project deliverables including;
• Vehicle-Development Project Gateways, ensuring all Aftersales deliverables achieve either Green or Amber status
• Benchmarking of competitors for serviceability and cost of ownership
• Ensure Vehicle Design serviceability targets are achieved through CAD assessment, design control meetings and physical reviews
• Work closely with vehicle designers to ensure that serviceability targets are understood and met
• Specify and deliver special workshop equipment and manage suppliers
• Support the delivery of the Company’s’ Diagnostic System
• The development and delivery of maintenance repair methodologies and instructions
• The development and delivery of body repair methodologies and instructions and manage suppliers
• The development and delivery of the Spare Parts manual
• Support the Aftersales Technical Support team with technical and diagnostic problem solving
• Proofread workshop related technical information for content accuracy
• Assess design changes through the lifecycle of each model and variant which effects technical workshop documentation
• The creation and management of Owners Documentation in conjunction with the Creative Department (hardback and electronic versions)
• Support the translation of all necessary types of Approved repair centre and Customer documentation
• Be instrumental in delivering initiatives to improve productivity and efficiency within the department
• Support the creation of timing plans and business cases for Service Engineering related projects and ensure these are delivered within agreed timelines
• Liaise and work closely with internal and external stakeholders and business units ensuring cross functionality
• To carry out any other appropriate work as required by the company

Experience and Qualifications:
• Educated to degree level or equivalent desirable
• Previous experience in an Automotive Manufacturing or Head Office environment
• Extensive knowledge of whole vehicle service, maintenance and repair techniques
• Good working knowledge of vehicles, vehicle systems and an understanding of the latest vehicle technologies
• Experience of Vehicle Diagnostic and Technical Publication Systems
• Experience of using CAD visualisation tools (CATIA Experience desirable, but not essential)
• Bill of Materials or change management experience
• Proven track record for project management
• Computer literate – Microsoft Office suite

Personal attributes / behavioural skills for position:
• Well presented, with professional mannerisms befitting of the Company’s’ organisation
• Adaptable, quick thinking, decisive, showing strong initiative and self determination
• Strong planning, good follows up skills, meticulous in detail
• Demonstrates a methodical approach
• Good team working habits
• Confident with good interpersonal & communication, (especially verbal & written) skills
• Flexible approach to working hours
• Mobile & willingness to travel abroad as requested


Electrical and Electronics Engineering


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